Over 1 million knowledge-work jobs will be replaced in 2020 by software robotics, RPA, virtual agents and chatbots, and machine-learning-based decision management. So predicts research firm Forrester in a new report published today, “Predictions 2020: Automation.” It also estimates that 331,500 net jobs will be added to the US workforce next year, human-touch jobs that require intuition, empathy, and physical and mental agility.

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