Gartner:

Cloud office is the only technology to enter the Plateau of Productivity in the 2019 Gartner Hype Cycle for Digital Government Technology, according to Gartner, Inc.  The Plateau of Productivity highlights technologies that are hitting mainstream adoption within organizations….

Government agencies are moving rapidly to adopt cloud-office platforms because of the desire to consolidate collaboration environments, reduce costs, redeploy IT staff, drive simplicity and provide more functionality to users more quickly. Cloud office makes the introduction of capabilities including everyday artificial intelligence (AI), mobile collaboration, collaborative content authoring and workstream collaboration part of the mainstream.