Meta has launched a new artificial intelligence agent that can access other apps and complete tasks for users, including sending emails, booking travel and making online purchases.
The company introduced Muse, a personal AI agent that is designed to take actions across different services rather than simply answer questions. Meta says the system can work with email, calendars, shopping, payments, health and fitness services, and smart-home applications.
The launch is part of Meta’s broader push to develop AI agents that can perform tasks with less human involvement.
Meta’s AI Agent Can Complete Tasks for Users
Muse can interact with websites and connected services to carry out multi-step tasks. Users can give the agent an instruction, and Muse can work through the steps needed to complete it.
For example, a user can ask Muse to help plan a trip. The agent can search for options, fill out information and continue working through the process. It can also send emails, manage schedules, fill out forms and help users buy products online.
Meta says Muse can continue working on some tasks even after the user leaves the app and can return to the user when it needs additional information or approval. The agent is initially being made available in the United States through a dedicated Muse app and WhatsApp.
Muse Can Make Payments
One of the most significant features of Muse is its ability to complete online purchases. Meta says the agent can use Stripe’s Link payment service to make eligible purchases. Instead of giving the AI access to a user’s actual card information, the system uses a one-time virtual card for the transaction.
This allows Muse to complete a purchase while limiting its access to sensitive financial information, according to Meta. The company also plans to add Shop Pay as another payment option.
The ability to make purchases puts Muse among a growing group of AI agents that are being developed to carry out transactions on behalf of users. The technology could eventually allow people to tell an AI what they want to buy and let the system handle much of the purchasing process.
Meta Adds Security Measures
The launch comes as companies face growing concerns about the risks of giving AI agents access to personal accounts and financial services. Meta says Muse operates inside a dedicated Muse Secure VM, a virtual machine that provides the agent with its own computer environment and browser.
The company has also developed a security system called Sentinel to monitor Muse’s actions. Meta says Sentinel can control the agent’s access to the internet and require users to approve sensitive actions.
For example, Muse can ask for permission before sending an email or completing a purchase. Meta also says the agent does not see users’ passwords or payment-card details. Users can choose which services Muse can access and can disconnect those services at any time.
Muse Fits Into Meta’s AI Push
The new agent is part of Meta CEO Mark Zuckerberg’s larger effort to build more capable AI systems. Zuckerberg has described his long-term goal as developing personal superintelligence, with AI systems that can understand users’ needs and help them complete tasks in their everyday lives.
Meta has also been developing its own AI models for agentic tasks. The company says Muse is powered by Muse Spark, a model designed to plan and perform tasks across different applications.
Meta plans to bring Muse to its AI-powered smart glasses in the future. The company is also working on a more private version of its virtual-machine technology that it says will protect users’ data and conversations.
AI Agents Are Becoming More Capable
Meta’s launch comes as major technology companies increasingly focus on AI agents that can use software and perform tasks independently.
The development represents a shift from traditional AI chatbots, which mainly generate text or answer questions, toward systems that can interact with websites, applications and digital services.
However, the wider use of AI agents also raises questions about privacy, security and user control. Giving an AI system permission to access email accounts, make purchases or manage other services could make everyday tasks easier, but it also increases the potential impact of mistakes.
Meta’s Muse is an example of this shift as technology companies move toward AI systems that can act on behalf of users rather than simply respond to them.