Uber is rolling out OpenAI’s ChatGPT Work to more than 30,000 employees worldwide, weeks after announcing plans to cut 3,300 corporate jobs. The tool will help staff across departments such as finance, marketing and operations with their daily tasks.
Announced on October 22, 2026, the rollout expands an earlier trial with 1,000 employees. Staff can use ChatGPT Work to analyze data, prepare presentations, research information and manage tasks across workplace apps.
Uber announced the job cuts in September to simplify its structure and reduce management layers. The company has not linked the layoffs to AI, but the timing raises questions about AI adoption as companies reduce their workforces.
Uber Expands ChatGPT Work to All Employees
Uber first tested ChatGPT Work with 1,000 employees in early 2026. The trial included staff from different departments, such as finance, operations and product.
Sumanth Sukumar, Uber’s vice president of engineering, said around 80% of the employees in the trial were not engineers. This shows that Uber is looking at ways to use AI for everyday business tasks, not just software development.
During the trial, employees used ChatGPT Work to analyze business data, spot trends and suggest improvements. They also used it to adapt training materials for different markets and languages and create interactive dashboards.
Uber has not shared how much it will cost to provide ChatGPT Work to its entire workforce. The company plans to track how employees use the tool, which tasks they use it for and whether it helps them work more efficiently.
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How Uber Employees Can Use ChatGPT Work
ChatGPT Work is an AI agent available through ChatGPT Enterprise. It can handle tasks that involve several steps and help employees work across different apps.
The tool can connect with workplace apps such as Google Drive, Gmail, Google Calendar and Slack. This allows employees to gather information and complete tasks without having to move between apps as often. Uber employees can use ChatGPT Work to:
- Research topics and summarize information.
- Prepare meeting notes, briefs and presentations.
- Analyze business data and spot trends.
- Adapt training materials for different languages and markets.
- Create interactive dashboards and organize daily tasks.
- Complete work that requires information from multiple apps.
Uber will also provide employee training, approved app integrations and an internal library of AI skills to support the rollout. Engineers will continue to use OpenAI’s Codex for coding and software development.
The rollout is part of Uber’s plan to bring AI tools to employees across different departments. However, the company has not yet shared figures showing how much time or money ChatGPT Work could save.
Uber Expands ChatGPT Access After Announcing Job Cuts
Uber plans to give ChatGPT Work to more than 30,000 employees. The rollout comes after the company announced plans to cut around 3,300 corporate jobs, or about 10% of its corporate workforce.
In September, CEO Dara Khosrowshahi said the cuts would simplify the company’s structure and reduce management levels. Uber has not linked the layoffs to its latest AI rollout.
However, AI has played a role in other job cuts at Uber. In July 2026, the company cut customer service jobs as it increased its use of AI. Former employees also told Business Insider that AI tools were already helping with tasks such as answering questions in Slack and writing replies to riders and drivers.
Uber has not said that AI caused the September job cuts. The company has also not linked those layoffs to the ChatGPT Work rollout.
The expansion shows that Uber is bringing AI into more areas of its business. However, the company has not shared data on how the tool will affect employee productivity, costs or jobs.
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How Uber Will Measure AI Productivity and Cost Savings
Uber has not shared how it will measure the success of ChatGPT Work across the company or how much money it expects to save. The company plans to track how employees use the tool, which tasks they complete with it and what results they achieve. This will help Uber decide how to use AI in other parts of its business.
The rollout also supports OpenAI’s efforts to bring its AI tools into more businesses and make them part of daily work.
For now, Uber is giving employees access to ChatGPT Work and allowing them to explore different ways to use it. The results will show whether the tool helps employees save time, reduce costs or change how certain tasks are done.
