Helpshift

Helpshift is an AI-native player engagement platform built specifically for the gaming industry. It brings together in-game technology, AI support agents, and human support teams into one unified system. Unlike traditional tools, Helpshift is built with AI at its core. It combines customer support, player engagement, trust and safety, and community management on a single platform. This means game studios don’t need to use multiple tools for chatbots, moderation, notifications, VIP programs, or analytics.

What sets Helpshift apart is its gaming-first approach. Support happens directly inside the game, so players don’t have to leave their experience. Player information such as account details, device, and in-game progress moves with them across platforms like mobile, console, PC, and Discord. Studios using Helpshift report strong results, including over 70% automation of support requests, lower support costs, and high customer satisfaction. For live-service games where early player drop-off is common, Helpshift acts not just as a support tool, but also as a way to improve player retention.

Key Features of Helpshift:

• In-Game Support SDK & Console Handoff: Helpshift lets players get support directly inside the game. On consoles, players can scan a QR code to move the conversation to their phone instantly, without losing progress or context.
• Care AI (Smart Support Automation): Care AI goes beyond basic chatbots by solving common player issues automatically. It handles large volumes of requests especially during game launches or updates while keeping responses fast, relevant, and natural.
• AI Agent Copilot & Language AI: When human support is needed, the AI Copilot helps agents by suggesting replies and speeding up workflows. Language AI translates conversations into 70+ languages, making it easy to support players worldwide.
• Predictive Player Engagement (Engage AI): Engage AI analyzes player behavior to take action before issues arise. It helps identify players who might leave or high-value users, and sends targeted messages to keep them engaged.
• Trust & Safety (Guard AI): Guard AI monitors chats and community platforms in real time to detect harmful behavior like toxicity or harassment. It helps enforce rules automatically and keeps the gaming environment safe and compliant.