Category Archives: Chatbots

The State of Chatbots and other AI Numbers

Recent surveys, studies, forecasts and other quantitative assessments of the progress of AI found that ·      Business leaders say chatbots have increased sales by 67% on average ·      Over 60% of Americans believe the government and companies collect data about them daily … Continue reading

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AI by the Numbers: Growth in US Consumers Acceptance of Chatbots

Recent surveys, studies, forecasts and other quantitative assessments of the progress of AI highlighted the growth in consumers’ acceptance of chatbots, especially for help with routine tasks; questions about medical AI algorithms missing the worst patient outcomes; and new predictions … Continue reading

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Chatbot Fatigue?

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Feeling Comfortable with Chatbots?

If a company has gathered information about you in a secure manner, would you feel comfortable using a chatbot that does the following things: Source: LivePerson  

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AI by the Numbers: Most US Consumers Don’t Like Chatbots

Recent surveys, studies, forecasts and other quantitative assessments of the progress of AI, highlighted the growing reluctance of US consumers to chat with chatbots, the growing expectations of AI as a critical business component, and the growing employee skills gap … Continue reading

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Chatbot Fatigue: US Consumers Prefer Human Agents

Source: CGS

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AI by the Numbers: Disagreements about the Impact of Chatbots

Recent surveys, studies, forecasts and other quantitative assessments of the progress of AI, highlighted among other findings, disagreements about the impact of chatbots: Do purchase rates go down when people find out they are interacting with a chatbot? Or do … Continue reading

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